Refund & Cancellation Policy

This policy explains how cancellations, refunds, replacements and exchanges work at Debolina's Creative Corner. Because every piece is hand-painted to order, please read this carefully before placing your order.

Our order stages

Understanding where your order is helps explain what applies. An order moves through these stages, and we notify you at each one:

1. Ordered — your order is placed and, once the 30% advance is received, joins our painting queue.
2. Work in Progress — painting of your piece has begun.
3. Completed — your piece is finished.
4. Awaiting Balance — the remaining 70% is due.
5. Payment Completed — your balance has been received.
6. Delivery Initiated — your piece has been dispatched.
7. Delivered — your piece has reached you. Your 48-hour window to report a problem starts here.
8. Order Completed — the order is closed, either once a reported problem is resolved or once the 48-hour window has passed without one.

The advance payment

The 30% advance confirms your order and reserves your place in our queue.

• If you cancel before painting begins (before the “Work in Progress” stage), the advance is refundable, less any fabric or materials already sourced on your behalf.
• Once your order reaches Work in Progress, the advance becomes non-refundable, as we have committed materials and hours of skilled handwork specifically to your piece.

Cancellations

• Before painting begins: you may cancel and receive a refund of your advance (less any materials already purchased for your order).
• After painting begins: orders cannot be cancelled, as your piece is being made uniquely for you and cannot be resold.

Change of mind

As each piece is custom-made to your approved design, we are unable to accept returns or offer refunds for change of mind once painting has begun. We may, at our discretion and as a goodwill gesture, offer an exchange or restyling — please talk to us.

Damaged, defective or incorrect items

We take great care with every piece, but if your order arrives damaged, defective, or is not what was agreed:

• Please contact us within 48 hours of delivery, with photographs of the issue.
• We will first offer to replace the piece, and there is nothing further for you to pay. If we have an identical piece ready, it will reach you in about 3 working days. If it has to be hand-painted again, allow about 12 working days including delivery — replacements are prioritised ahead of our normal queue.
• If a replacement is not acceptable to you, we will offer a refund for the affected item.
• Where a replacement or refund is agreed, the piece comes back to us first. We arrange and pay for the return — our delivery partner will collect it from your address. You do not need to arrange or pay for return postage, and please keep the original packaging if you can.
• The quickest way to reach us is from your account: open the order under My Orders and choose Report a problem, attaching photographs or a short video. You can also email or WhatsApp us.

This applies to genuine faults. Natural variations in hand-painted work — slight differences in colour, placement or finish — are characteristics of the craft and are not considered defects.

How refunds are made

Approved refunds are made to your original payment method through our payment gateway, normally within 7–10 working days of approval. The exact time to appear in your account depends on your bank or provider.

How to request a refund or replacement

Contact us at customercare@dccudyan.in or on WhatsApp at +91 99584 99544 with your order number and, for damage claims, clear photographs. We'll guide you through the next steps.