Shipping Policy

This policy explains how and when we make and deliver your hand-painted piece. Because everything is made to order by hand, please read the timelines carefully.

Making time

Every piece is hand-painted to order, and typically takes 7–8 hours of skilled handwork spread over several days. Because we paint each order individually:

• Your order joins our painting queue once your 30% advance is received.
• We begin work when your slot in the queue is reached.
• Once painting begins, your piece is completed, dispatched and delivered within 10–12 working days — this window already includes shipping within India.
• You can follow your order's progress at every stage through your account and via WhatsApp updates.

During busy periods the queue may be longer. We will always keep you informed of where your order stands.

Balance payment before dispatch

When your piece is complete, we raise an invoice for the remaining 70% balance. Your piece is dispatched once this balance is received.

Shipping within India

• We ship across India through reputable courier partners.
• Delivery is included in the 10–12 working day window above — the exact day depends on your location.
• Shipping charges, if any, are shown at the time of ordering.
• We share tracking details once your piece is dispatched.

International shipping

• We ship internationally to most countries.
• International delivery times vary by destination, typically 10–21 working days after dispatch.
• Shipping charges are calculated based on destination and are shown before you confirm your order.
• Customs duties, import taxes and other charges levied by the destination country are the responsibility of the customer. These are not included in our prices or shipping charges, and are set by your local customs authority.
• Delivery times may be affected by customs processing in your country, which is outside our control.

Delivery address

Please ensure your delivery address and contact details are correct and complete. We cannot be held responsible for delays or non-delivery caused by an incorrect or incomplete address.

Delays

Once dispatched, delivery is in the hands of our courier partners. While delays are rare, events outside our control — weather, customs, courier disruptions — can occasionally affect delivery times. We'll help you track and resolve any issue.

Questions

For anything about your delivery, contact us at customercare@dccudyan.in or WhatsApp +91 99584 99544.